Privacy policy

Who is responsible

For patients' records, the clinic that treats you is responsible for your information; DentaCore stores and protects it on the clinic's behalf. For the website and staff accounts, DentaCore is responsible.

What we keep

Staff accounts: name, email, phone, ID number, date of birth and sign-in records, so the clinic knows who did what.

Patients' records, entered by the clinic: contact details, appointments, visit notes, dental chart, prescriptions, files and payments.

Messages sent from this website: the details you type in the contact form.

Who can see it

Only the staff of the clinic that holds a record can see it, and only what their role allows: receptionists do not see clinical notes. Our platform team manages clinics but does not see patients' clinical, billing or stock records.

We do not sell information and do not use it for advertising.

How long we keep it

Medical and financial records are kept for as long as the law requires, even if a clinic stops using the service; a closed clinic is archived, not deleted. Other information is deleted when it is no longer needed.

Your choices

Patients can ask their clinic to see or correct their information. Staff can correct their own details in Settings. To ask about deleting information, see Deleting your data, or write to dentacoresystems@gmail.com.